1. General Terms and Conditions

We strictly ensure our terms comply with the current legislation for distance selling which is available here: http://www.opsi.gov.uk/si/si2000/20002334.htm.

By placing an order with us you are accepting our terms and conditions.

2. Delivery Policy

We work hard with all our suppliers to send all deliveries as soon as possible. In certain circumstances where a delay may be unavoidable, the sales department will endeavor to keep you informed.

We serve all UK Mainland however surcharges may apply for deliveries to remote locations and for larger deliveries which require two drivers. Please see Frequently Asked Questions for further information.

Someone will need to be in to receive your order. During the Coronavirus outbreak the driver will leave the delivery by your front door and sign on your behalf. 

We do our upmost to ensure delivery takes place within the time frame as stated below the items product price. Very occasionally weather conditions or factors outside our, or the delivery companies control may cause a slight delay.

Larger orders maybe delivered on a pallet and take slightly longer.

Please note that we cannot be held responsible for any direct or indirect loss including damages to belongings or loss of earning incurred due to delays  from unforeseen circumstances, which are outside of our control . All damages made due to a courier delivery by vehicle or personnel should be directed to the courier firm and their public liability terms.

Failed Deliveries:

  • Please leave your mobile number and an email address with your order for us to be able to notify you of your delivery time (slot) (where applicable) ; if the goods (the items of your order) are then returned to our warehouse due to a failed delivery because no-one was able to receive your goods, then you will be subject to a delivery charge of £50 for each failed delivery.
  • Please note if there is a failed delivery (no-one at the address to accept the delivery) and you don’t contact the relevant courier (the details on the courier card left for you) and the goods are returned to our warehouse, you will be charged again for delivery of £50 for each failed delivery. Additional charges will apply for remote postcodes and outlying areas. This surcharge is a contribution towards the additional charges incurred to deliver to these areas.
  • If the delivery date you have been allocated is inconvenient, or you wish to change the date or delivery details we require at least 24 hours notice or you will be charged £50 re-delivery charge.
3. Cancellation of orders

All orders can be cancelled with us prior to shipping due to lead time concerns or change of mind however a card transaction fee of up to 3% and admin fee may be taken from the refunded amount. Where we seek confirmation of whether you wish to proceed with an order (for example due to a delayed eta) but receive no response and an order is placed with the supplier, we may apply an admin fee charge.

Unfortunately once your order has been processed and is with the courier, we can no longer process cancellations without you incurring charges for the delivery. The cost of this will depend on the size and weight of your order. If you wish to cancel please contact the sales team as soon as possible quoting your order number.

Pre-order (restocking dates)

The pre-order dates are anticipated delivery dates provided by suppliers shipping companies. Sometimes these dates can change for reasons out of our and their control. We update these dates daily and are accurate at time of update to the best of our knowledge.

We try our best too keep you informed of any changes that effect lead time but due too sheer volumes of orders we handle at any one time, this is not always possible. Should you require an eta update please drop us an email.

Preorder restocking dates are estimates and can change. Cancellation of preorders may result in a card transaction fee being subtracted from refunds.

4. Return Policy – Change of Mind

If after receiving your goods you wish to return the items as you have simply changed your mind or you have incorrectly ordered the wrong item there will be a delivery & collection charge which will vary depending on the size of your order.

Please ensure to keep the original packaging and contents as the item must be repackaged in original condition to arrange the return to us. When your item is delivered please ensure you open the packaging with care. In the event that you need to return an item the packaging needs to be resealable and the item in a resalable condition.. If the item is deemed to be in a non resalable condition upon return – a reduction on the item refund will be made.

We may sometimes require a photograph of the item ready to be collected prior to arranging collection to ensure adequate repackaging has been completed.

On some occasions where suppliers will not agree too collections as the return is due too change of mind – delivery back to My Furniture Direct will have to be arranged and paid at the cost of the customer.

Sending the item to you costs a delivery fee which we cover the cost on every order aswell as a transaction fee. However if the cancellation is due to a change of mind – this cost may be reduced from the refunded amount as an admin fee.

Bespoke – made to order goods which is not from our held stock, and has been commissioned by a supplier to make the item especially for you, will fall outside of the Consumer Contracts Regulations.Cancellation of made to order goods may not be possible or may result in the loss of up to 30% of the order total value too cover loses.

For health & hygiene reasons we are not able to accept returns on the following items, unless unopened & sealed in original packaging (or faulty) :– Mattresses, Mattress Toppers or Protectors, Duvets & Pillows

If you are unsure about product details please contact us for more information before purchase. We can offer colour swatches (free of charge) for most of our items which are useful as how colours are displayed across devices can vary and may cause confusion. Pictures are used for illustration purposes only

5. Return Policy – Damaged or faulty

In the unlikely event that your goods are faulty, please contact our Customer Services Team within 24 hours of receiving the goods via email. Please provide digital photographs showing the fault along with a explanation. We will then offer to either replace the affected item(s) or offer you a full refund which will be refunded via the original payment method once we have received the item(s) from you. Upon arrival  of goods you must examine your order for transportation damages. Damaged packaging may indicate that the product is also damaged. In this case, please refuse the order and contact us within 24 hours.

In some circumstances we will look to replace damaged sections of a item of furniture that have been highlighted as damaged and will not replace the entire unit.

Please ensure to keep the original packaging and contents as this will be required to return the goods. We will arrange to get your order collected from you which will be required to be completed within 14 days of the original delivery date.

We may sometimes require a photograph of the item ready to be collected prior to arranging collection to ensure adequate repackaging has been completed.

6. Product Variations

As each piece of furniture is handcrafted from natural produce such as wood timbers there accordingly may be slight differences in size between products of the same description. All product dimensions specified by us are approximate for the individual products within tolerance.

Each product purchased is sold subject to its product description which sets out additional specific conditions related to that product including, without limitation, terms and conditions concerning estimated delivery times and after-sales service. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Images are for illustration purposes only.

We have many different ranges available on our website in a variety of designs and wood types. Some may be distressed – Every item of wood has its own unique wood grain, in the same way that every human has their own unique fingerprint.

The furniture can change colour slightly over its lifetime due to the effects of natural light, this is just part of the ageing process. However, to slow this process please avoid direct sunlight as this is a natural accelerate and can cause colour fading on the exposed areas of the furniture. Please ensure any objects placed on the furniture are periodically re-arranged to allow an even aging process on the surfaces.

Every tree is different, growing and maturing at different rates. This creates grain variation, not only in light and dark shades but in thickness of grain. These variations are not a fault, its nature’s way of showing growth patterns also known as growth rings.

Whilst tiger marks and knots might not be present in your furniture, wood grain certainly will. Every item of wood has its own unique wood grain, in the same way that every human has their own unique fingerprint. Tiger marks are essentially stretch marks in the wood and represent rapid growth. This
too is natural.

Knots are particularly interesting as they mark where branches had formed on the tree your furniture was made from. They’re absolutely natural and because every tree has branches you’re highly likely to find a knot somewhere on your item.

7. Pricing Errors

The price applicable is the price valid at the time of ordering. We do, however, reserve the right to reject any order. We will cancel any orders placed if the price displayed is incorrect due to a technical – or typing error.